Made-To-Order Policy

Made-To-Order Policy

At Java Vend, we allow customers to order select coffee vending machines that are made-to-order. Ordering a made-to-order machine means that we begin production of your machine once you place your order.

How Made-To-Orders Work

Initial Payment:

  • You pay 25% upfront to reserve your machine at the time of ordering.

Balance Due:

  • The remaining 75% is due 45 days after your order date. You’ll receive an email reminder when the payment is due.

Production & Shipping Timeline:

  • Made-to-order machines are custom-built and typically ship within 75–85 days, including manufacturing and freight transit.

Order Cancellation & Refunds

5-Day Full Refund Window:

  • You may cancel your made-to-order purchase within 5 days of placing it for a full refund of your 25% deposit.

After 5 Days:

  • If you cancel after 5 days, your 25% deposit becomes non-refundable, as production and materials may have already been allocated to your order.

Non-Payment:

  • If the 75% balance is not paid within 20 days after the 45-day due date (i.e., by day 65), your order will be automatically canceled and the 25% deposit will not be refunded.

Modifying Your Order

If you need to change your shipping address or update any order details, contact us as soon as possible at mgmt@javavendusa.com. Changes may not be guaranteed once production has begun.

Final Notes

  • All made-to-order machines are custom-built and not eligible for return once shipped.

  • We do our best to meet all estimated timelines, but shipping and production delays may occur. You will be notified of any changes.

  • By placing a made-to-order purchase, you agree to the terms above.

Contact

If you have any questions about the made-to-order process, reach out to our support team anytime:

📧 mgmt@javavendusa.com
📞 +1 (313) 775-3266

Thank you for choosing Java Vend.